Office of
the Bursar
Frequently Asked Questions
Account Status
What is my balance?
o
OneStart is the
easiest way to get up-to-date balance information. Sign onto http://onestart.iu.eduhttp://www.iupuc.edu/ , select the Self Service tab, and select Bursar Account Summary.
The Balance for all Accounts is your current
balance. The balanced by
term freeze at the end of each term, so you may show a balance in one term and
a credit in another because a payment was received after the term changed.
Has my financial aid been credited?
o
Use OneStart to see what
aid has credited to your account. If you think a credit is missing, use the
Financial Assistance option on OneStart to see the
list of your awards. Contact the Office of Financial Aid to determine why any
awards have not credited to your bursar account.
When was my last payment received?
o
You can find this information on OneStart at http://onestart.iu.edu. Sign onto http://onestart.iu.edu/
, select the Self Service tab, and select Bursar Account Summary. Select
the term in which you made the payment, then select View Account Detail. This
screen will show you the payment and date.
There is a parking fine or library charge,
etc on my bill - what is this for?
o
The department that charged your account keeps all
records of your transactions. Contact the department directly for detailed
information about the charge.
Address Information
Where will my statements be mailed?
o
To
keep your information safe, IUPUC no longer mails paper statements. You will receive and e-statement notification at your IU e-mail address. Please make sure you
have a valid e-mail address and check your e-mail regularly.
Can my statement be mailed somewhere else?
o
No,
per federal regulations a statement can only be given directly to the
students. To keep your personal
information safe, your statement can only be accessed through QuikPAYTM.
How do I inform you that a third party pays
my bills?
o
The
third party will have to provide a voucher verifying that they will pay for you
tuition and fees outlining what fees they will pay. Theywill also need to include an
address, phone number, and contact name. In the event that the thirdparty does not pay by the end of the semester, the
balance will remain the students responsibility.
How often should I expect a bill?
o
Bills are generated when there is new activity on
your account or if you did not pay your previous months balance in full. The
billing cycle runs every month. A billing calendar, including payment due
dates, is maintained on the bursar
website.
How do I view or print a hard
copy of my bill in QuikPAYTM?
o
To access QuikPAYTM
o
Go to: http://onestart.iu.edu/
o
Below the login window, select: "View/Pay
Bursar Bill"
o
Enter your username and password
o
Select: "View Accounts"
o
This will bring up your current balance.
o
Select: "Most Recent Statement"
o
This will show your most recent statement. If you have already paid for everything, then
this statement will be the one that was generated the last time you had a
balance due.
o
If you want to print your bill, select
"Printable Statement"
How do I know when my payment is due?
o
Each bill you receive has the due date printed on
the top right corner of the statement. Your payment in full is due by that
date, unless you have entered into a PDO (personal deferment option). Any charges previously billed are late and
the statement due date does not apply these charges are due immediately.
What if I do not receive a bill?
o
It
is the students responsibility to check their QuikPayTM account and view any existing
statements. The billing dates and due dates are published on the bursar website
and in the registration guide. Failure to receive any bill is not accepted as a reason for
missing a payment due date, and you will be assessed a
late payment fee.
Are there penalties for paying my bill
after the due date?
o
If your payment is not received by the due date
noted on your bill, your account will be considered past due. A student who has
a past due balance will be prevented from receiving certain University services
such as transcripts, registration, and diplomas. A monthly late fee is assessed
to students who have not paid their balance by the due date. The $12.75 late
payment fee will continue to be assessed each month that the account remains
unpaid. If more than one consecutive late payment fee is assessed, the student
may be denied the Personal Deferment Option for minimum of 1 year
How do I Pay by Bill
How Do I Pay My Bill?
o
Mail
your payment by check or money order to the address provided on your account
statement. You may also deliver your payment by check or money order to the
drop box outside room 160. Make all checks payable to Indiana University
and include your name and University ID number on the front of each check.
Remember to include the bottom of your bill with your payment. Payments by cash
or a combination of cash and check(s) may be taken to Room 157 for processing.
Make a payment online with your credit/debit card, checking or savings account through
the QuikPAYTM link on OneStart.
QuikPAYTM also allows you to print
current and previous statements; view payments made and view current unbilled
charges. You can reach QuikPAYTM while in OneStart
at http://onestart.iu.edu
by selecting the self service tab. Under the Bursar channel, click "Make
A Payment".
Can I use a convenience check written on my
credit card to pay my bursar bill?
o
Yes, if you have access to your credit card in that
format you may write a check and mail it to the University for payment of your bursar account. Please contact your credit
card provider about access and any additional fees that the provider might
assess.
Is there an installment payment option?
o
The Personal Deferment Option is available for
students who register for classes up to the week before classes. This option
allows you to pay fees in three monthly installments during the semester. The
initial bill for the first semester will calculate the minimum payment as 40%
of the charges due for the current semester, plus 100% of any prior term
charges. The second bill will calculate the minimum payment as 50% of the
charges due. The balance of the charges will come due on the following monthly
bill.
What charges can I defer under the personal
deferment plan?
o
You can defer any charge for the current semester.
You will not be able to defer any charges from a previous semester. For
example: You can defer the fall semester's tuition and mandatory fees. You
cannot defer any charges from summer sessions or last spring semester.
Is there a cost involved in using the
Personal Deferment Option?
o
A $25 service charge is assessed to students who
elect the Personal Deferment Option for each semester.
Am I eligible for the Personal Deferment
Option?
o
If you are eligible for the Personal Deferment
Option, your statement will indicate a minimum payment amount. A student who makes two or
more consecutive late payments will not be offered the
Personal Deferment Option.
Who do I need to notify if I would like to
use the Personal Deferment Option?
o
There is no formal enrollment or notification
necessary. You simply make the minimum payment listed on your bill by the due
date. Each month during the semester you can choose to pay your charges in full
or continue your deferment.
QuickPAYTM
How do I make a payment on the web?
o
To access QuikPAYTM
o
Go to: http://onestart.iu.edu/
o
Below the login window, select:
"View/Pay Bursar Bill"
o
Enter your username
and password
o
Select: "View Accounts"
o
This will bring up your current balance.
o
Select:
"Make a Payment"
Is QuikPAYTM
available 24 hours a day?
o
Yes.
Simply go to http://onestart.iu.edu and
access the QuikPAYTM box below the login
box.
When I try to access QuikPAYTM, it says I dont have an active bursar
account, how to I activate it?
o
If
you do not have an active IU e-mail account, or your e-mail was forwarded to a
non IU account and bounced back, your access to QuikPAYTM will
automatically be disabled for security purposes. To re-establish your account:
Go
to https://itaccounts.iu.edu/ and verify
your account is set up and not forwarded to a non-IU e-mail account.
From
your IU account send an e-mail to actadmin
iupui.edu,
include your name, Student ID number, and IU e-mail address.
After
providing this information, request that your e-mail account be added to the
EDS.
Once
you receive a confirmation, you will be able to access QuikPAYTM again.
I am sure the password I entered is
correct. Why won't work?
o
Please remember that all login names and passwords
are case sensitive. If you
need your password reset, you will need to contact IT at 812-314-8600
Can I make a partial payment?
o
You can make a payment for a specific amount by
entering that amount in the payment box on the "Enter Payment Amount"
page. Once you begin entering echeck information, the
amount cannot be changed except to cancel the transaction and begin again.
NOTE: your current account balance must equal at least $1.00 or payment will
not be allowed.
Why does it say that payment is not
allowed?
o
If your current balance is less than one dollar you
will not be able to make a payment. Also if the system is unavailable for any
reason, you will not be able to complete a payment. You may try again at a
later time.
Where can I find routing and account
numbers?
o
All the information you need to make your payment
is on the bottom of your paper check. Click on the question mark next to the
field for which you need clarification. A picture of a check will show where to
find the information you need.
Why is my check payment not showing in my QuikPAYTM
"Payment History"?
o
"Payment History" in QuikPAYTM
shows only those payments made on line. Payments made by check or cash via mail
or in person are not reflected in QuikPAYTM.
I am an Authorized Payer. Why can't I see
payments made by my student?
o
Your "Payment History" file in QuikPAYTM
shows only the payments you made on the account. You will not see payments made
by your student or any other authorized payer. Only the student will have
access to the entire history of QuikPAYTM
payments.
Why do I have two IUPUC accounts listed on
the "Account Summary" page?
o
Due to the change in IU's
student information systems, during 2004 you may see two accounts listed. The
account identified as IUPUC contains activity on your bursar account starting
with Fall 2004-05 charges. The account 'Prior to Fall
2004 IUPUC will contain any outstanding activity prior to your Fall 2004 registration. Simply select the account you want
to review or pay.
Is there a penalty for a returned QuikPAYTM
payment?
o
Yes. Electronic payments are treated in the same
manner as paper check payments. Therefore, returned QuikPAYTM
payments are subject to the same penalties: You may be assessed a returned
payment fee by your bank as well. QuikPAYTM
payments used to release an encumbrance for registration which are subsequently
returned may result in the cancellation of your classes. You could also be
required to make future payments in guaranteed funds only, be
subject to late payment fees, and the loss of University services.
Refund Information
When will I get my financial aid refund?
o
Initial financial aid refunds will be released approximately 1 week
prior to the start of a semester for students who meet all eligibility
requirements. Refer to the payment instructions sent with your monthly billing
statement for complete information specific to the current semester.
How will my refund be sent?
o
The quickest way to get a refund from your account
is by setting up direct deposit to your bank account. You may do so on OneStart by clicking on the Direct Deposit Sign-up under Bursar & Financial Aid.. This
may be set up with any bank in the United States. If you choose not to
set up direct deposit, your refund will be mailed to the address you have
listed as your current address.
How do I update my direct deposit
information?
o
Should your bank or account number change, you can
update your information by following the same process you used to set it up.
Any information you enter will override the previous information automatically.
Tax Information
Tax information is
available at: http://taxpayer.fms.indiana.edu/
