Professional Development Series

Each interactive workshop in the Professional Development Series will focus on critical aspects of operations excellence in the workplace. Practical models, concepts, and tools will be introduced and practiced in each workshop for next-day implementation.

Cost: Fifteen percent discounts are available for three or more participants from the same organization, or for individuals registering for three or more workshops. Contact cbed@iupuc.edu to obtain a promotional code that you can use during registration. Registrants MUST use the code during registration in order to receive the discount. Discount does not apply to Emotional Intelligence (EQI) and Transition to Supervision workshops.

Course location: Arvin Center for Graduate Business Education at IUPUC
4601 Central Avenue
Columbus, IN 47203

Participants can register for the entire series or select only the workshops that are most appropriate. Earn a special “Professional  Development Certificate” upon completion of five or more workshops.

Identify and incorporate the critical elements and tools in moving your business to the next level of performance by focusing on the key components of business model development, customer value proposition, strategic planning, business development, marketing and social media. Presented by: Greg Knudson

Date: February 5, 2016 

Time: 9 a.m. to 4 p.m.

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Cost: $320

Coaching and Developing Employees covers important topics such as: attributes of an effective coach, creating an environment that fosters coaching, planning for impact in coaching sessions, questioning and listening techniques, and application planning. Presented by: Greg Knudson 


Date: November 18th 2016

Time: 9 a.m. to 12 p.m.

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Cost: $160

Design thinking is a discipline and tool that uses the designer’s sensibility and methods to match people’s needs (desirability) with what is technologically feasibility and what a viable business strategy can convert into customer value and market opportunity. This human-centered methodology incorporates three phases – Inspire, ideate and implementation phases. This process, or protocol, is used to solve problems and discovering new opportunities – and can be the foundation for driving a brand or business forward. Presented by: Greg Knudson 

Date: Coming Soon

Time: Coming Soon

Registration: Coming Soon

Cost: $370

Developing Team, Listening, and Etiquette Skills provides a framework for understanding the six universal elements of the communication process by concentrating on the obstacles that create misunderstanding and the successful behaviors that overcome obstacles.

Date: Coming Soon

Time: Coming Soon

Registration: Coming Soon

Cost: $160

Leadership success in ones career and life requires more than just good technical skills, experience, intelligence, vision and hard work. While these attributes are important, to make a difference and truly succeed as an effective manager and leader, one needs to add the five components of emotional intelligence. These include; self-awareness, self-regulation, motivation, empathy and people skills. EQI 2.0 is one of the most scientifically validated intelligence instruments available today. This instrument measures the interaction between a person and his / her environment, a key determinant of emotional intelligence and social functioning. The complete overview, coaching and feedback report presents results in both numerical and graphical (bar graph) form, and has application for greater organizational effectiveness, succession planning, and leadership development through coaching, development and performance management. Presented by: Greg Knudson 

Discount does not apply

Date: September 9th 2016

Time: 9 a.m. to 4 p.m.

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Cost: $370

Engaging Employees explores the critical role requirements of front lime supervisors and managers. Participants will develop an understanding of the elements of the strategic relationship chain – building leader effectiveness, employee engagement, customer satisfaction, and alignment with business results. Presented by: Greg Knudson 

Date: August 26th 2016 

Time: 1 p.m. to 4 p.m.

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Cost: $160

Facilitating Meetings gives participants the effective tools needed to achieve intended results. Upon completion of this workshop, participants will be able to determine when not to have a meeting, distinguish between different types of meeting activities, describe the ingredients of an effective meeting, and apply meeting management tools. Presented by: Greg Knudson 

Date: August 26th 2016

Time: 9 a.m. to 12 p.m.

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Cost: $160

Implementing and Managing Change focuses on the primary role of the frontline supervisor and manager as a change agent. The workshop introduces frameworks and techniques related to effective change management, and identifies the process that individuals go through when facing change – and then finds opportunities for applying change concepts. Presented by: Greg Knudson 

Date: January 29th 2016

Time: 9 a.m. to noon

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Cost: $160

Implementing a Quality Management System (QMS) incorporates best practices in developing a holistic approach to integrating and managing all of the important aspects of business, including personnel training, product design, control documentation, product identification and traceability at all stages of production. Additionally, you will learn about the importance of statistical techniques, validating processes, defining and controlling inspection, controlling non-conforming product and instituting corrective and preventive action when error occurs. 

Date: TBD

Time: TBD

Registration Coming Soon

Cost: $160

Introduction to Lean 6 Sigma provides a comprehensive set of tools, techniques, and a specific way of using them to reduce waste and variation, improve productivity and flow, reduce errors and defects, and increase profits. This all-day workshop will help you define and identify value, eliminate waste, as well as provide special techniques such as 5 S management, the DMAIC model and simple and effective tools for data collection and analysis, along with critical control plans. 

Date: Coming Soon

Time: Coming Soon

Registration: Coming Soon

Cost: $320

Making Effective and Professional Presentations provides an understanding of the six step procedure for dealing with conflict, the listening process and its barriers, the 10 keys in building powerful listening skills, projecting professionalism when communicating, and tips for gaining an etiquette advantage.

Date: October 7th 2016

Time: 9 a.m. to 12 p.m.

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Cost: $160

Managing Conflict is an applied workshop that introduces methods, models and concepts to effectively manage the conflict encountered in supervisory / management positions. This workshop emphasizes self-awareness and self-management, and centers on building long-term and positive relationships. Presented by: Greg Knudson 

Date: June 24, 2016

Time: 9 a.m. to noon

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Cost: $160

This workshop explores the many aspects of managing effectively in a team environment, including: a model of effective team functioning; the stages of team development and associated issues and actions; and tools to increase participation of team members in developing communication strategies and establishing plan expectations. Participants will leave this course well grounded in key frameworks and tools necessary to work effectively within teams. Presented by: Greg Knudson

Date: June 24, 2016

Time: 1 p.m. to 4 p.m. 

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Cost: $160

Personal Leadership Development explores the best definitions and attributes of leadership, investigates the critical levels of leadership, provides techniques to develop your unique personal leadership skills, and covers continuous improvement thinking to enhance these leadership skills. Presented by: Greg Knudson 

Date: September 23th 2016

Time: 9 a.m. to 12 p.m.

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Cost: $160

Tame the daily crisis tigers by using proven and effective tools and processes to help all managers better plan, establish, and execute priorities and utilizes the Goal Tree planning process for priority setting and establishing SMART objectives to enhance achievements. Presented by: Greg Knudson 

Date: Coming Soon

Time: Coming Soon

Registration: Coming Soon

Cost: $160

Ask anyone in the workplace if problem-solving and decision-making are part of their day… and they would certainly answer "Yes!" But how many of us have had training in problem-solving and decision-making? We know it's a critical element of our work but do we know how to do it effectively? Therefore, it's important to have an organized and innovative approach to problem-solving and decision-making. This workshop provides the proven tools (including Toyota’s world class problem-solving process), techniques (including the 8-Step decision-making process), and Best Practices to move forward with confidence in problem-solving and decision-making.

Date: August 12th 2016

Time: 9:00 a.m. - 12:00 p.m.

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Cost: $160

Professional Communications in Todays Workplace is a special business program designed for all professionals who work and communicate daily with colleagues, associates, team members at various levels, suppliers and customers. This workshop provides each participant with an understanding of the business and personal case for excellent business communications.  The session examines the framework for understanding the six universal elements of the communication process by concentrating on the obstacles that create misunderstanding and the successful behaviors and best practices that overcome obstacles to be more effective in the workplace – highlighting written, electronic, verbal and non-verbal communication approaches. The session also focuses on the value of asking effective questions, active listening and paraphrasing to better understand issues and reduce the chances of conflict and disagreement among team associates. 

Date: August 19th 2016

Time: 1pm to 4pm

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Cost: $160

Whether your job involves procurement, accounting, safety, HR, IT or engineering, you are probably involved in managing projects to one degree or another. Project Management is designed to equip project leaders with the essential tools they need to successfully manage projects regardless of their business function or position in the company or on the organization chart. This hands-on workshop covers the professional tools and strategies needed to define and document project requirements, attain buy-in from project stakeholders, delegate tasks, create milestones, monitor progress and close projects on time and within budget. Presented by: Jon Padfield

Date: October 21st 2016

Time: 9 a.m. to 4 p.m.

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Cost: $320

Risk Management is both a requirement as well as a key element of doing business today regardless of industry sector. This all-day workshop will give you the ability to identify, analyze and mitigate risks to protect customers, employees, and shareholders. You will learn how to conduct effective Failure Modes & Effects Analysis (FMEA) for systems, designs, and processes across your organization – supplemented by case studies and practical exercises for next day implementation.

Date: Coming Soon

Time: Coming Soon

Registration: Coming Soon

Cost: $320

Sales Account Management focuses on the account analysis that must be performed prior to every sales call to win the sales opportunity. A strategic process is presented and developed to help the sales professional (and account team) understand what is known, unknown, and what needs to be discovered prior to meeting the customer. Learn how to identify the critical buying influences in each complex sale, assess how receptive each buying influence is to your solution, and determine the personal incentive for each buying influence. Additionally, learn how to manage a sales funnel (pipeline), realistically forecast sales revenue, as well as leverage your organizations unique strengths to maintain a more competitive position. A working template is provided for next day implementation.

Date: Coming Soon

Time: Coming Soon

Registration: Coming Soon

Cost: $300

Setting Expectations and Managing Performance addresses the importance of setting clear expectations and monitoring progress against them as a critical skill for frontline supervisors and managers.  Mangers who can align expectations and effectively manage performance maximize the impact of organizational resources and support accomplishment of organizational goals. This workshop provides an overview of the critical elements of an effective “Performance Management Process.” Presented by: Greg Knudson 

Date: July 29th 2016

Time: 9 a.m. to 12 p.m.

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Cost: $160

Successful Sales Call Planning is a tactical approach to ensure that effective sales calls are made each time with the customer. Move beyond the simple product pitch and discover the importance of asking unique and well-prepared questions to understand real customer needs and wants and then move towards a mutually agreed upon solution and commitment for success. Additional outcomes include learning how to establish and build credibility, understanding the customers decision-making process, and then positioning your company more effectively by leveraging your unique strengths vs. the competition. A working template is provided for next day implementation.

Date: Coming Soon

Time: Coming Soon

Registration: Coming Soon

Cost: $300

Time Management provides practical tools, models and methods to address the frustrations of never having time to complete all work and manage our days in an effective and efficient manner. Learn some of the critical strategies in taking control and “getting things done” including goal-setting and alignment, commitment, persistence and focus, planning, managing priorities and tasks, avoiding procrastination, eliminating distractions, and changing your habits. Presented by: Greg Knudson 

Date: August 19th 2016

Time: 9am to 12pm

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Cost: $160

Train-the-Trainer provides a practical, how-to overview of the entire training function. Through modeling of the best practices and latest techniques in training delivery, discover the goals and objectives of training – from the trainer’s and trainee’s perspective, the qualities of an effective trainer, the 4Ps of training: Purpose & Assessment, Planning & Preparation, Presentation & Facilitation methods, and Performance & Evaluation. New trainers will gain a strong foundation in critical training skills and seasoned trainers will be introduced to new approaches for delivering. Presented by: Greg Knudson 

Date: Coming Soon

Time: Coming Soon

Registration: Coming Soon

Cost: $160

The transition to management from individual contributor to supervisor represents a significant adjustment. 75% of the time, new supervisors struggle to be effective and confident in their new position. Too often experienced people are promoted into supervisory roles without the necessary knowledge, skills, tools and training required to supervise others successfully. This highly interactive workshop provides the tools and techniques to make the successful transition, including understanding supervisory competencies and leadership skills, letting go of the old job and preparing for the new job, recognizing common pitfalls for new leaders, supervisory challenges and opportunities, communications, planning, delegation, critical supervisory and managerial responsibilities as well as “Best Practice” tips for new managers. Presented by: Greg Knudson 

Discount does not apply

Cost: $370

World-Class Customer Service Best Practices is designed for all professionals within an organization who serve both internal customers (team associates) as well as external customers – including sales, marketing, finance, manufacturing, engineering, and customer service. This workshop delivers an approach to thinking about the best practices in a customer-centric orientation (internal and external), examining the business case for effective customer service, presenting customer experience models, trends, implementation approaches, building a customer service culture, and addressing customer needs. Presented by: Greg Knudson 

Date: November 4th 2016

Time: 9 a.m to noon

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Cost:  $160