Professional Development

Operations Management Series

Whether your job involves procurement, accounting, safety, HR, IT or engineering, you are probably involves in managing projects to one degree or another. Project Management is designed to equip project leaders with the essential tools they need to manage projects regardless of their business function or position in the company or on the organizational chart. This hands-on workshp[ covers the professional tools and strategies needed to define and document project requirements, attain buy-in from project stakeholders, delegate tasks, create milestones, monitor progress and close projects on tie and within budget.

Introduction to Lean 6 Sigma provides a comprehensive set of tools, techniques, and a specific way of using them to reduce waste and variation, improve productivity and flow, reduce errors and defects, and increase profits. The all-day workshop will help you define and identify value, eliminate waste, as well as provide special techniques such as 5 S management, the DMAIC model and simple and effective tools for data collection and analysis, along with critical control plans.

Design Thinking is a discipline and tool that uses the designer's sensibility and methods to match people's needs (desirability) with what is technologically feasibility and what a viable business strategy can convert into customer value and market opportunity. This human-centered methodology incorporates three phases - inspire, ideate and implementation phases. This process, or protocol, is used to solve problems and discovering new opportunities - and can be the foundation for driving a brand or business forward.

Implementing a Quality Management System (QMS) incorporates best practices in development a holistic approach to integrating and managing all of the important aspects of business, including personnel training, product design, control documentation, product identification and traceability at all stages of production. Additionally, you will learn about the importance of statistical techniques, validating processes, defining and controlling inspection, controlling non-conforming product and instituting corrective and preventive action when error occurs.

World-Class Customer Service - Best Practices is designed for all professionals within an organization who serve both internal customers (team associates) as well as external customers - inclusing sales, marketing, finance, manufacturing, engineering, and customer service. The workshop delivers an approach to thinking about the best practices in the customer-centric orientation (internal and external), examining the business case for effective customer service, presenting customer experience models, trends, implementation approaches, building a customer service culture, and addressing customer needs.


The Center for Business and Economic Development (CBED) began training employees across the region and around the globe in 2008. Here is what some of our participants had to say:

  • “Great training, best training I have gone through.” – CI leader/supervisor
  •  “Encouraged that my time invested in this course will be applicable, useful and beneficial.” – Engineer
  • “GREAT JOB!!” – Service engineering group leader
  • “Material and instructor were both the best I’ve ever received” – Management
  • “Very good training. I must say the best training that I have attended” – CI leader/supervisor
  • “Enjoy the mix of presentation and activities. Keeps me engaged in the training.” - Manager
  • “Exciting class and I am enthused about applying what I have learned.” – Product engineer
  • “I see daily issues in a new way…” – Change control supervisor
  • “I feel confident that I can apply the topics learned, they were presented in a very easy to apply user friendly way.” – Group leader
  • “One of the best, insightful trainings I have attended. I have attended 320 hours of training in the last six months. Thank you.” - Manager
  • “Great training. I will start applying this tomorrow.”- Assistant technical project leader
  • "After attending these sessions I feel that I have obtained many tools that will help me along the way to accomplish many goals and in turn become a better lead operator." - Lead Operator