Services

What are services like at the Schoellkopf Center?

The purpose of a training clinic like the Schoellkopf Center is to provide high quality services to the community while training the next generation of mental health professionals.

These services may be provided in individual, couple, family, or group formats.

Because we are a training clinic all in-person services are recorded and/or observed by faculty and possibly other students in training.

Rest assured that our services are confidential and your privacy will be protected within the limits of Indiana Law. 

COVID-19 ERA TREATMENT SERVICES

WHAT IS TELETHERAPY

Teletherapy or telehealth refers to counseling sessions that occur via phone or videoconference using a variety of technologies. Teletherapy is offered to improve access to counseling services to individuals  during major crises, such as COVID-19. You are not required to use Telehealth services and have the right to request other options or withdraw this consent at any time without affecting your right to future care or treatment at the Schoellkopf Center.

Telehealth services may not be appropriate, or the best choice of service for reasons including, but not limited to: heightened risk of harm to oneself or others; lack of access to, or difficulty with, communications technology; significant communications service disruptions; or need for more intensive services. In these cases, your counselor will help you establish referrals to other appropriate services as mentioned above.

TELEHEALTH CONFIDENTIALITY

Telehealth services are conducted and documented in a confidential manner according to applicable laws in similar ways as in-person services. There are, however, additional risks including:

  • Sessions could be disrupted, delayed, or communications distorted due to technical failures.
  • Teletherapy involves alternative forms of communication that may reduce visual and auditory cues and increase the likelihood of misunderstanding one another.
  • Your counselor may determine this is not an appropriate treatment option or stop telehealth treatment at any time if your condition changes or if telehealth communication presents barriers to treatment.
  •  In very rare cases security protocols could fail and your confidential information could be accessed by unauthorized persons. 

The Schoellkopf Center works to reduce these risks by only using secure videoconferencing software and these policies and procedures: 

  • You and your counselor will engage in sessions wherein each person is in a private location where you will not be overheard or interrupted.  Please ensure privacy on your end of the exchange and your clinician will do the same.  
  • You will use your own computer or device (private) and not one that is publicly accessible.
  • You will ensure that the computer or device you use has updated operating and anti-virus software.
  • You will not record any sessions, nor will the Counseling Center record your sessions without your written consent.
  • You will provide contact information for at least one emergency contact in your location who the counselor may contact if you are in crisis and your counselor is unable to reach you. 

In general, email is not secure.  If you communicate with your clinician via email, please remember to limit personal health information. Clinicians sending emails after the start of clinical services will use [secure-message] in the subject line, which causes your email to be encrypted. This means that if you are using an email account other than IU email, you may have to set up a password to unencrypt and read your email.  E-mail communications may be stored electronically as treatment records.

TECHNICAL PROBLEMS

Should there be technical problems with video conferencing, the most reliable backup plan is contact by phone. Make sure the Schoellkopf Center has a correct phone number at which you can be reached and have your phone with you at session times. If you are unable to connect, or get disconnected, please try to connect again and if problems continue email your clinician.

If you are willing to participate in counseling via telehealth, you welcome to request services.

Tom and Barbara Schoellkopf Center