Each interactive workshop in the Professional Development Series will focus on critical aspects of operations excellence in the workplace. Practical models, concepts, and tools will be introduced and practiced in each workshop for next-day implementation.
Participants can register for the entire series or select only the workshops that are most appropriate. Earn a special “Professional Development Certificate” upon completion of workshops. To register contact Melissa Fairbanks at mcfairba@iupuc.edu.
Courses are either located at the Arvin Center or you preferred location.
Arvin Center for Graduate Business Education at IUPUC 4601 Central Avenue Columbus, IN 47203
Management Development Series
Engaging Employees explores the critical role requirements of front line supervisors and managers. Participants will develop an understanding of the elements of the strategic relationship chain - building leader effectiveness, employeee engagement, customer satisfaction, and alignment with business results.
The Transition to Supervision from individual contributor to supervisor represents a significant adjustment. 75% of the time, new supervisors struggle to be effective and confident in their new position. Too often experiences people are promoted into supervisory roles without the necessary knowledge, skills, tools and training required to supervise others successfully. This highly interactive workshop provides the tools and techniques to make the successful transition, including understanding supervisory comptencies and leadership skills, letting go of the old job and preparing for the new job, recognizing common pitfalls for new leaders, supervisory challenges and opportunities, communications, planning, delegation, critical supervisory and managerial responsibilities as well as "Best Practice" tips for new managers.
Personal Leadership Development from individual contributor to supervisor represents a significant adjustment. 75% of the time, new supervisors struggle to be effective and confident in their new position. Too often experienced people are promoted into supervisory roles without the necessary knowledge, skills, tools, and training required to supervise others successfully. This highly interactive workshop provides the tools and techniques to make succesful transition, including understanding supervisor competencies and leadership skills, letting go of the old job and preparing for the new job, recognizing common pitfalls for new leaders, supervisory challenges and opportunities, communications, planning, delegation, critical supervisory and managerial responsibilities as well as "Best Practice" tips for new managers.
Coaching and Developing Exployees explores the best definitions and attributes of leadership, investigates the critical levels of leadership, provides techniques to develop your unique personal leadership skills, and covers continuous improvement thinking to enhance these leadership skills.
Managing Conflict is an applied workshop that introduces methods, models, and concepts to effectively manage the conflict encountered in superisory / management position. This workshop emphasizes self-awareness and self-management, and centers on building long-term and positive relationships.
Implementing and Managing Change focuses on the primary role of the frontline supervisor and manager as a change agent. The workshop introduces frameworks and techniques related to effective change management, and identifies the process that individuals go through when facing change - and then finds opportunities for applying change concepts.
Setting Expectations and Managing Performance addressesthe importances of setting clear expectations and monitoring progress against them as a critical skill for frontline supervisors and managers. Managers who can align expectations and effectively manage performance maximize the impact of organizational resources and support accomplishment of organizational goals. This workshop provides an overview of the critical elements of an effective "Performance Management Process".
Train-The-Trainer provides a practical, how-to overview of the entire training function. Through modeling of the best practices and latest techniques in training delivery, discover the goals and objectives of training - from the trainer's and trainee's perspective, the qualities of an effective trainer, the 4Ps of training: Purpose & Assessment, Planning & Preparation, Presentation & Facilitation methods, and Performance & Evaluation. New trainers will gain a strong foundation in critical training skills and seasoned trainers will be introduced to new approaches for delivering.
Managing Teams cpvers the many aspects of managing effectively in a team environment, including: a model effective team functioning, stages of team development and associated issues and actions, tools to increase participation of team members, to develop communication strategies, and plan expectation setting. Participants will leave this course well-grounded in key frameworks and tools necessary to work effectively within teams.
Facilitating Meetings gives participants the effective tools needed to achieve intended results. Upon completion of this workshop, participants will be able to determine when not to have a meeting, distinguish between different types of meeting activities, describe the ingredients of an effective meeting, and apply meeting management tools.
Time Management provides practical tools, models and methods to address the frustrations of never having time to complete all work and manage our days in an effective and efficient manner. Learn some of the critical strategies in taking control and “getting things done” including goal-setting and alignment, commitment, persistence and focus, planning, managing priorities and tasks, avoiding procrastination, eliminating distractions, and changing your habits.
Tame the daily crisis tigers by using proven and effective tools and processes to help managers better plan, establish, and execute priorities and utilizes the Goat Trree planning process for priority setting and establishing SMART objectives to enhance achievements.
Leadership success in ones career and life requires more than just good technical skills, experience, intelligence, vision and hard work. While these attributes are important, to make a difference and truly succeed as an effective manager and leader, one needs to add the five components of emotional intelligence. These include; self-awareness, self-regulation, motivation, empathy and people skills. EQI 2.0 is one of the most scientifically validated intelligence instruments available today. This instrument measures the interaction between a person and his / her environment, a key determinant of emotional intelligence and social functioning. The complete overview, coaching and feedback report presents results in both numerical and graphical (bar graph) form, and has application for greater organizational effectiveness, succession planning, and leadership development through coaching, development and performance management.
Business Communications Series
Professional Communications in Today's Workplace is a special business program designed for all professionals who work and communicate daily with colleagues, associates, team members at various levels, suppliers and customers. This workshop provides each participant with an understanding of the business and personal case for excellent business communications. The session examines the framework for understanding the six universalelements of the communication process by concentrating on the obstacles that create misunderstanding and the successful behaviors and best practices that overcome obstacles to be more effective in the workplace - highlighting written, electronic, verbal and non-verbal communication approaches. The session also focuses on the value of asking effective questions, active listening and paraphrasing to better understand issues and reduce the chances of conflict and disagreement among team associates.
Developing Team, Listening, and Etiquette Skills provides a framework for understanding the six universal elements of the communication process by concentrating on the obstacles that create misunderstanding and the successful behaviors that overcome obstacles.
Making Effective and Professional Presentations provides an understanding of the six step procedure for dealing with conflict, the listening process and its barriers, the 10 keys in building powerful listening skills, projecting professionalism when communicating, and tips for gaining and etiquette advantage.
Professional Sales Leadership Series
Successful Sales Call Planning is a tactical approach to ensure that effective sales calls are made each time with the customer. Move beyond the simple product pitch and discover the importance of asking unique and well-prepared questions to understand real customer needs and wasnts and then move towards the mutually agreed upon solution and commitment for success. Additional outcomes include learning how to establish and build credibility, understanding the customer's decision-making process, and then positioning your company more effectively by leveraging your unique strengths vs. the competition. A working template is providing for next day implementation.
Sales Account Management focuses on the account analysis that must be the performed prior to every sales call to win the sales opportunity. A strategic process is presented and developed to help the sales professional (and account team) understand what is known, unknown, and what needs to be discovered prior to meeting the customer. Learm how to identify the critical buying influences in each complex sale, assess how receptive each buying influence is to your solution, and determine the personal incentive for each buying influence. Additonally, learn how to manage a sales funnel (pipeline), realistically forecase sales revenue, as well as leverage your organization's unique strengths to maintain a more competitive position. A working template is provided for next day implementation.
Operations Management Series
Whether your job involves procurement, accounting, safety, HR, IT or engineering, you are probably involves in managing projects to one degree or another. Project Management is designed to equip project leaders with the essential tools they need to manage projects regardless of their business function or position in the company or on the organizational chart. This hands-on workshp[ covers the professional tools and strategies needed to define and document project requirements, attain buy-in from project stakeholders, delegate tasks, create milestones, monitor progress and close projects on tie and within budget.
Introduction to Lean 6 Sigma provides a comprehensive set of tools, techniques, and a specific way of using them to reduce waste and variation, improve productivity and flow, reduce errors and defects, and increase profits. The all-day workshop will help you define and identify value, eliminate waste, as well as provide special techniques such as 5 S management, the DMAIC model and simple and effective tools for data collection and analysis, along with critical control plans.
Design Thinking is a discipline and tool that uses the designer's sensibility and methods to match people's needs (desirability) with what is technologically feasibility and what a viable business strategy can convert into customer value and market opportunity. This human-centered methodology incorporates three phases - inspire, ideate and implementation phases. This process, or protocol, is used to solve problems and discovering new opportunities - and can be the foundation for driving a brand or business forward.
Implementing a Quality Management System (QMS) incorporates best practices in development a holistic approach to integrating and managing all of the important aspects of business, including personnel training, product design, control documentation, product identification and traceability at all stages of production. Additionally, you will learn about the importance of statistical techniques, validating processes, defining and controlling inspection, controlling non-conforming product and instituting corrective and preventive action when error occurs.
World-Class Customer Service - Best Practices is designed for all professionals within an organization who serve both internal customers (team associates) as well as external customers - inclusing sales, marketing, finance, manufacturing, engineering, and customer service. The workshop delivers an approach to thinking about the best practices in the customer-centric orientation (internal and external), examining the business case for effective customer service, presenting customer experience models, trends, implementation approaches, building a customer service culture, and addressing customer needs.
Testimonials
The Center for Business and Economic Development (CBED) began training employees across the region and around the globe in 2008. Here is what some of our participants had to say:
“Great training, best training I have gone through.” – CI leader/supervisor
“Encouraged that my time invested in this course will be applicable, useful and beneficial.” – Engineer
“GREAT JOB!!” – Service engineering group leader
“Material and instructor were both the best I’ve ever received” – Management
“Very good training. I must say the best training that I have attended” – CI leader/supervisor
“Enjoy the mix of presentation and activities. Keeps me engaged in the training.” - Manager
“Exciting class and I am enthused about applying what I have learned.” – Product engineer
“I see daily issues in a new way…” – Change control supervisor
“I feel confident that I can apply the topics learned, they were presented in a very easy to apply user friendly way.” – Group leader
“One of the best, insightful trainings I have attended. I have attended 320 hours of training in the last six months. Thank you.” - Manager
“Great training. I will start applying this tomorrow.”- Assistant technical project leader
"After attending these sessions I feel that I have obtained many tools that will help me along the way to accomplish many goals and in turn become a better lead operator." - Lead Operator
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
